Terms of Sale

Purchased Items

All items are provided as previewed on the website. They do not include the watermarks that you see displayed on the sample images.

Postage

All prices include the cost of postage and packaging. We currently only post out to The UK mainland, all items are sent out via Royal Mail. The items are either sent in stiff, cardboard envelopes marked clearly “DO NOT BEND” or in postal tubes, depending upon size.

Returns / Refunds / Replacements

At this time, we do not offer returns or refunds unless the goods provided are not as ordered. If your goods have arrived damaged or have not arrived at all, please follow Royal Mail\’s standard procedures for compensation in the event of damage or loss. Should you require additional evidence, such as proof of postage, please contact us and we will provide you with everything that we can. In the event that we have shipped out the wrong product, please contact us and provide proof of purchase and we will arrange returns and replacements.

Payments and Personal Details

All payments and personal data are handled by Paypal. We do not have access to your financial or card information and no personal information is processed by Lunaci.co.uk. All information is processed by Paypal.

Incorrect Delivery Details

In the event that you provide incorrect or incomplete delivery details, please contact us immediately so that we can amend where possible. If the item has already been packaged and posted out, we will be unable to offer any refunds or replacements.

Items Not in Stock

In the event that an item is not currently in stock, we will mark this as appropriate on the website. If, due to clerical error this has not been done and an order has gone through for an item that we are not able to immediately ship, we will contact you to discuss whether you would like a full refund or if you wish to wait until new stock is available.

Print Specifications

Prints of digital illustrations are available in the ISO standard sizes, A5, A4 and A3. These are all printed using high quality, industrial grade machinery on 280GSM or higher card. The illustrations have been digitally painted by myself and are sold for personal use and not to be reproduced. If you wish to purchase these for publication, reproduction or professional use, please contact us via the Contact Page.

Copyright Notices

Original Art produced by Lunaci Art are the exclusive intellectual property of Michaela Gill. Sale of this art is for personal display purposes only and is not to be replicated, reproduced, marketed, resold or relicensed without our express, contractual permission.

Items listed as Fan Art contain our artist interpretation of copyrighted / trademarked characters or content. The characters that may be present in this art are the intellectual property of their respective copyright holders and are sold as samples of the bespoke services available from Lunaci Art. In the (unlikely) event that a cease and desist notice is served from the respective characters copyright holders to no longer sell these samples, this will be adhered to and the item will no longer be available to purchase from Lunaci.co.uk.